Frequently Asked Questions

If your question isn’t answered here, please call us at (855) 735-4826.

 

Who can use Veterans’ Ride Connect services?

Transportation services are provided to all veterans, regardless of age or financial status. Any person who has served in a military force is considered to be a veteran.

 

How do I make an appointment?

Simply call toll free (855) 735-4826. That’s all it takes. One call and you will be connected to the Veterans’ Ride Connect customer service call center.

When you call, one of our trained customer service representatives will ask you for some basic information before booking your trip with the provider that can best meet your transportation needs.

 

What are Veterans’ Ride Connect’s business hours?

The Veterans’ Ride Connect Customer Service Call Center is open 8 a.m. to 4 p.m. Monday through Friday to take calls from veterans.

Each transit agency has its own hours for providing transportation.

 

How do I know which provider will be handling my transportation?

Once a Veterans’ Ride Connect customer service representative has booked your trip with one of the transit agencies, the provider (transit agency) will then contact you to confirm your trip.

In order to provide you with the best experience possible, the transit agency may have some more questions for you in addition to those asked by the Veterans’ Ride Connect customer service representative. Booking protocols may differ depending on the transit agency’s own system.

 

What is one-call/one-click?

One-call/one-click refers to the Veterans’ Ride Connect mission, which is to provide veterans with a single point of contact to learn about available transportation resources in Oklahoma.

This means that one phone call to (855) 735-4826 puts veterans in touch with Veterans’ Ride Connect, whose customer service representatives then arrange transportation for the veterans with one of the participating transit agencies.

 

Where will Veterans’ Ride Connect take me?

Veterans’ Ride Connect will take you wherever you need to go. Currently, medical trips are the priority, but transit services are also provided for shopping, education, employment or social reasons.

Veterans’ Ride Connect provides services throughout more than 25 counties in northeast Oklahoma. So, wherever a veteran needs to go, Veterans’ Ride Connect will provide him or her with safe, reliable and local transportation services, door-to-door.

Our service area includes these 25 counties:

Adair • Cherokee • Craig • Creek • Delaware • Haskell • Hughes • Kay • Latimer • Le Flore • Mayes • McIntosh • Muskogee • Nowata • Okfuskee • Okmulgee • Osage • Ottawa • Pawnee • Pittsburg • Rogers • Sequoyah • Tulsa • Wagoner • Washington

A portion of Seminole County is also included in our service area. Other destinations outside the service area will also be considered.

Veterans Ride Connect will coordinate with any medical facility, as well as Veterans Administration clinics and hospitals, including the Jack C. Montgomery VA Medical Center in Muskogee. We will also coordinate with Veterans Transportation Service (VTS) at JCMVAMC.

 

How much does a ride cost?

Transit fares may apply for service within a city. Currently, the cost is $2 per mile for long-distance trips, which should be booked at least three days in advance. Long distance refers to outside the city limits of the closest transit agency.

The current fees charged cover the cost of drivers' wages, insurance, gas, and maintenance.

As part of our efforts to enhance the quality of life of veterans in our region, Veterans’ Ride Connect continues to seek additional funding streams that would allow us to further reduce transportation costs for our veterans. Our goal is for all transit services to be completely affordable for a United States veteran.

 

Can someone ride along with me?

It depends. Travel aides can ride with the veteran. In addition, travel aides ride free, even if the aide is a spouse.

 

My doctor is located in a different city. Can Veterans’ Ride Connect get me there?

Yes. Veterans’ Ride Connect has six participating transit agencies who coordinate transportation for veterans whose trips take them across multiple counties or service areas.

If necessary, the transit agencies can meet and transfer riders in order to get them to the different areas.

Other destinations outside the service area will also be considered.

 

I’m in a wheelchair or have trouble with steps, can Veterans’ Ride Connect still help me?

All of the Veterans’ Ride Connect transit agencies use ADA-compliant vehicles, including mini vans and shuttle buses. And, our drivers are highly trained in wheelchair securement and all other aspects of transit safety.

Veterans’ Ride Connect vehicles can also accommodate veterans who use walkers. However, if you need assistance getting to and from the bus, you will need to have a travel aide accompany you.

 

How long does it take to schedule an appointment?

Long-distance trips (outside of the city limits the veteran lives in) should be booked at least three days in advance.

 

What happens if my doctor’s appointment goes beyond the call center hours? Who do I call to pick me up?

Return trips are booked on will call. Your driver will give you his or her phone number. When your appointment is over, call your driver and they will come pick you up.

If you anticipate your appointment will go past 4 p.m., be sure to call and make arrangements for your pick-up BEFORE 4 p.m.